Return policy

We have a 14-day return policy, which means that you have 14 days after you have received the item to request and send it back.

To qualify for a return, the item must be in the same condition as when you received it, undamaged and in its original packaging. Please note that the return costs to our warehouse in Asia are the responsibility of the customer.

To initiate a return, please contact us at contact@meave-london.uk. If we accept the return, we will send you instructions on how to return the parcel and where to send it. Items returned to us without you having first requested a return will not be accepted.

Damage and problems
Please check your order upon receipt and contact us immediately if the item is faulty, damaged or if you receive the wrong item so that we can assess the problem and resolve it immediately.

Exceptions/items that cannot be returned

Unfortunately, we cannot accept returns of items purchased during e.g. Black Friday sales, Christmas sales, New Year sales or combination offers (1+1, 1+2 and 2+1 free etc.). In cases where there is an exceptional compromise after you have contacted customer service at contact@meave-london.uk in the form of a replacement shipment etc. it is not possible to request a refund or return the replacement shipment. For more information about this, please do not hesitate to contact us at contact@meave-london.uk

Misuse of 2- or 3-piece offers

It is forbidden to abuse our 2- or 3-piece offers to order different sizes for the same variant. The consequence of the abuse of these promotions for personalised benefits will result in us only being able to accept returns in exchange for store credit. This will be added to your account after coordination with customer service once the order is received in good order in our warehouse.

Exchange
The quickest way to ensure you get what you want is to return the item you have, and once the return is approved, purchase the new item separately.

Wrong delivery/adress details
Incase your order had been returned due to wrong delivery/adress details and your package has ended up being returned to our warehouse oversea's we offer the following resolutions. We can offer free reshipping of your order once the warehouse has received the return order. Full cash refunds are not possible once your order has been fullfilled once. If customer preferst we offer 115% in store credit of their total order value as refund option.

Refunds
We will notify you once we have received and verified your return and let you know whether or not your refund has been authorised. If the refund is approved, you will automatically be refunded via the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If a dispute arises between the customer and the consumer about our products/services, the cost of resolving the dispute is shared equally between the two parties, unless otherwise agreed in writing.

Store credit system

If a customer has chosen to receive store credit they will automatically receive them in their account to spend on a future order. These store credits will have no expiring date. Customs cannot cash out their build up store credits for a cash payout and orders that are placed with store credits cannot be refunded or returned. If a customer received incorrect products with store credit they can contact contact@meave-london.uk so we can start an investigation into the issue to find a well fitted solution.

Filling in a dispute before contact

If a customer submits a dispute to the payment provider stating that he wants to cancel the order, it is not allowed to do this before contacting us. This may result in additional fees on Meave-London's part that must be covered by the customer. If you wish to cancel your order, you can do so before it has received the tracking number. You must send an email to contact@Meave-London.uk